❓ Frequently Asked Questions

Moja7 FAQ — All Your Questions Answered in One Place

Whenever you have a question about moja7, this FAQ page is your first stop. From opening an account to deposits, withdrawals, bonuses, and games — detailed answers to everything are organized right here.

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Moja7 is a popular online gaming platform in Bangladesh. Thousands of members enjoy slots, Live Casino, betting, and bingo here every day. Many new members have questions about moja7 — how to register, whether Mobile Banking deposits work, when bonuses are credited, how long withdrawals take — you'll find answers to all of that on this FAQ page.

If your question isn't listed here, reach out to our support team directly. They're available 24 hours a day, 7 days a week.

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All Questions Account Deposit Withdrawal Bonus Games Security
Account & Registration

Opening a new account on moja7 is quick and easy. On the registration page, Enter your mobile number and password, then verify with an OTP. The whole process takes just 3–5 minutes. Once registered, you'll receive a welcome bonus on your first deposit.

No, each person may only register one account. Creating multiple accounts from the same mobile number or the same device is against moja7's rules. Doing so may result in both accounts being permanently banned and balances being forfeited.

On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use that OTP to set a new password. Your new password must be at least 8 characters long and should include a mix of numbers and special characters to keep it strong.

KYC (Know Your Customer) verification secures your account and increases your withdrawal limits. Go to your profile and upload a photo of your National ID or birth registration certificate. Verification is typically completed within 24 hours. Large withdrawals are not permitted without KYC.

If your account is suspended, email [email protected] right away and describe the situation in detail. Accounts are typically suspended due to security policy violations or suspicious activity. The support team will investigate and resolve the issue as quickly as possible.
Deposits & Payments

moja7 accepts deposits via Mobile Banking, Nagad, Rocket, and bank transfer. Deposits made through mobile banking are usually credited to your balance within 5 minutes. On the deposit page, and choose your preferred payment method.

The minimum deposit on moja7 is just BDT 200. That's enough to get started with slots, betting, or Live Casino. However, to qualify for a first-deposit bonus, a minimum deposit of BDT 500 is required.

First, save a screenshot of your payment or note the transaction ID. Refresh the page and wait 10–15 minutes. If the issue persists, contact support with your transaction ID. Most issues are resolved within 30 minutes.

Copy the Mobile Banking number from the deposit page, open the Mobile Banking app, go to 'Send Money', and send the amount to that number. Enter your moja7 user ID as the reference number. Once the transaction is complete, confirm the deposit on your dashboard.
Withdrawals & Payouts

Withdrawals via mobile banking (Mobile Banking, Nagad, Rocket) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. If your KYC is not yet complete, your first withdrawal may take a little longer.

The minimum withdrawal on moja7 is BDT 500. Your maximum daily withdrawal limit depends on your account tier and KYC status. VIP members enjoy higher withdrawal limits.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, incomplete account information, or suspicious activity. Contact support to find out the exact reason.

Bonus balance cannot be withdrawn directly. The bonus must meet specific wagering requirements (typically 5–10x the bonus amount). Once the requirements are fulfilled, any winnings from the bonus will be credited to your main balance and can be withdrawn.
Bonuses & Promotions

moja7 offers several types of bonuses: a Welcome Bonus on your first deposit (up to 100%), a daily login bonus, reload bonuses, cashback offers, referral bonuses, and special tournament prizes. Each bonus has its own terms and expiry period.

When you open a new account and make your first deposit, the welcome bonus is automatically credited to your bonus balance. A 100% bonus is typically available on a minimum deposit of BDT 500. This bonus can only be claimed once and must be used within the specified time period.

Every time you log in to moja7, a "Daily Bonus" button appears on your dashboard. Just click it and the bonus is added directly to your balance. Log in 7 days in a row to unlock a special Weekly Bonus. Miss a day and your streak resets.

Expired bonuses generally cannot be recovered. However, moja7 regularly runs new promotions — turn on notifications and check the promotions page often so you never miss an offer. Extra bonus offers are also available during special occasions like Eid, Puja, and cricket season.
Games & Platform

moja7 features slots, Live Casino (baccarat, roulette, blackjack), bingo, Sports Betting (cricket, football, tennis), virtual sports, and much more. In the game lobby, you'll find the full list of available games.

Yes, moja7 is built with a mobile-first design. It runs smoothly in the browser on any Android or iOS device — no app download required. For the best experience, use a 4G or Wi-Fi connection.

Yes, moja7's Live Casino In this section, you can play in real time with professional live dealers. Powered by high-definition HD video streaming, these games are fully transparent and fair.

moja7's Of the slot games RTP (Return to Player) generally ranges from 94% to 97%. The RTP for each game is listed on its info page. A higher RTP means a greater chance of better returns over the long run.

moja7's In the Betting section You can bet on cricket, football, tennis, badminton, basketball, and more across major leagues and tournaments worldwide. Live betting on Bangladesh cricket matches is also available.
Security & Responsible Gaming

Yes, moja7 uses 256-bit SSL encryption. Your personal information and payment data are fully protected. To learn more about our detailed policy, Privacy Policy Read more.

Immediately email [email protected] and request that your account be locked. Contacting support from your registered mobile number will speed up the process. To stay protected going forward, use a strong password and keep two-factor authentication enabled.

Responsible gaming means playing within your means and treating gaming as a form of entertainment. moja7 offers daily/weekly deposit limits, self-exclusion, and cool-down periods. For more details, Responsible Gaming Visit the page.

No, moja7 is strictly an 18+ platform. Registration and gaming by minors is prohibited. Age is verified during KYC, and any violation will result in a permanent account ban.
Still Have Questions?
If you didn't find the answer to your question above, contact our support team directly. Email us at [email protected] — we're available 24/7.
Safe & Transparent: moja7 always puts fair gaming and user safety first. Our Terms and Conditions Read more.

Learn More About moja7

Moja7 is one of Bangladesh's most popular online gaming platforms. From slots to Live Casino, Sports Betting, and bingo — every kind of gaming experience is available under one roof. With Bangladeshi players in mind, mobile banking payments (Mobile Banking, Nagad, Rocket) are fully integrated, making deposits and withdrawals quick and hassle-free.

Many new members look up the moja7 FAQ because joining an online platform for the first time can feel a bit overwhelming. moja7 is working to make that experience as smooth as possible. On this FAQ page, we've compiled the most frequently asked questions so you can find answers on your own — without needing to contact support.

New games are added to moja7's game lobby every week. The slots section features top titles from world-renowned providers. Playing in the Live Casino with a real dealer is a completely different experience — many players say it's every bit as good as being in an actual casino. In the betting section, cricket is by far the most popular, especially when it comes to live betting on Bangladesh team matches.

Among the most common questions in the moja7 FAQ, payment-related topics top the list. How to deposit via Mobile Banking, withdrawal timeframes, bonus terms and conditions — these come up again and again. We've done our best to explain each topic in clear, straightforward language.

Responsible gaming is one of moja7's core principles. We believe gaming should be purely for entertainment and should never have a negative impact on your daily life. That's why we offer voluntary limit-setting options. If you feel gaming is getting out of control, contact support right away.

Support Team

If you can't find the answer you're looking for, our support team is available 24/7 to help.

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Why moja7
Our Key Features
There are some compelling reasons why moja7 stands out.
Easy Mobile Banking Payment

Deposit in just 2 minutes via Mobile Banking, Nagad, or Rocket. Withdrawals processed within 6 hours.

Attractive Bonuses

100% bonus on your first deposit, daily login rewards, and weekly cashback.

Fully Secure

256-bit SSL encryption, two-factor verification, and round-the-clock security monitoring.

Mobile-First

Play comfortably on any smartphone. No separate app needed.

24/7 Support

Our support team is available around the clock, day or night, ready to help you.

Huge Game Collection

Slots, Live Casino, Betting, Bingo — hundreds of games all on one platform.

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